Refunds Policy


In the event that a refund is requested, any refunds on academic dress hire will be given under genuine circumstances only, including but not limited to:

  • Not eligible to graduate
  • Unable to attend due to sickness or injury (medical certificate may be required)
  • Duplicate payment due to system error

QUT Guild will refund the original hire fee less bank charges and a 10% administration charge. Refunds will be processed in 10 working days with payment made to your nominated bank account.



Full refund or exchange is offered for any goods purchased found to be faulty. If you have ordered the wrong size gown or mortarboard, you are welcome to exchange for a different size of the same item provided:

  • The item is returned within 30 days.
  • The item is in its original packaging, unworn and in its original condition.
  • You produce your original receipt at the time you return the item.

If you are not able to exchange the goods in person, you may post them back. However, you will incur additional postage costs when the replacement item is sent to you.

Information collected on this website is done so by the QUT Student Guild (“the Guild”) and in accordance with Privacy Act 1988 (Cth). The Guild will not disclose your personal information without your consent unless authorised by law. The Guild may contact registered users of the website to notify them of important changes to the service or elicit feedback on the service. Information collected on this website is not linked to any other information we may have including student records, student assist cases files and/or student club affiliation. From time to time, it may be necessary for us to revise our privacy policy. We reserve the right to change our privacy policy at any time without prior notice. We will notify you of the changes by posting an updated version of the policy on our website.

Your payment and personal information is always safe. The Guild uses the Card Access Services (“CAS”) facility to process online credit card transactions. CAS requires a certain amount of information to process a payment transaction. This includes the credit card/account number, expiry date, the name on the card, and may also include the date of birth, address, phone number(s) or other contact details of the card/account holder. CAS will retain all information about a transaction securely in our systems in accordance with PCI DSS and in accordance with our legal responsibilities to track financial information, and to provide accurate reports and statistics to our clients. This information is also retained and referenced as needed in case of a dispute regarding a transaction. Further information about CAS’s privacy policy can be found here