More InformationAbout Us
ManpowerGroup is a world leader in innovative workforce solutions, connecting human potential to the ambition of business. We combine global reach with local expertise. We have 4000 offices in over 82 countries. ManpowerGroup collaborates with business to provide recruitment solutions.
About the role
Reporting to a highly experienced Team Leader, an Operations Consultant will be responsible for the end to end recruitment cycle, whilst building and maintaining continuous relationships with our candidates and managing stakeholder expectations. Your primary focus will be to support the business working closely with our Account Managers to achieve maximum job fill rates while delivering exceptional customer service via inbound and outbound calls and email correspondence. You will play a vital role to ensure strong candidate pools are maintained, focusing on agreed service levels and quality standards including best practice.
You must be an effective communicator with a passion to achieve results and support a shared purpose and direction, this is essential to be successful in this role. You will need to be a key driver in a high performance culture with a commitment to customer service and delivery. If you are looking for a clear career path in the recruitment industry this is the role for you.
Skills and Experience
* Minimum 2 years experience in a customer service role or similar
* Demonstrated effective communication both written and verbal
* Proven administration experience with high customer contact
* Strong attention to detail and following process
* Ability to learn new skills and concepts quickly and thoroughly
* Outstanding communications and interpersonal skills
* Proficient user in Microsoft applications
At ManpowerGroup, we care about people and the role of work in their lives. We respect people as individuals, trusting them, supporting them, enabling them to achieve their aims in work or in life. This means that we'll work with you to achieve your career goals and dreams by supporting and developing you as your career grows
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview by contacting Diversity@au.manpowergr
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